Last Updated: January 03, 2024

By purchasing or using a Alison Prime Membership, you agree to the following terms and conditions, which supplement and form a part of the Matic Prime Terms of Service. Capitalized terms not defined here have the meaning given to them in the Matic Prime Terms of Service.

A Alison Prime “Member” is any individual with a paid Alison Prime subscription who accesses the Alison Prime Service via their Alison Prime account credentials for personal, non-commercial use. The term “Member” does not include individuals with a Alison Prime Free account or individuals who access Alison Prime Content without Alison Prime credentials. A Alison Prime “Membership Holder” is any Member who activates and pays the monthly subscription fees for a Alison Prime Membership, including any individual who pays the monthly subscription fees for a Alison Prime Membership with a prepaid, gift, or promotional activation code (“Activation Code“). A Alison Prime “Membership” is either a Alison Prime All-Access Membership, Alison Prime Guide Membership, Alison Prime Rental Membership, or Alison Prime App Membership, each as defined below.

Membership Types and Billing Cycles

Membership Types

Alison Prime All-Access Membership. A Alison Prime “All-Access Membership” may be purchased or received in connection with a Alison Prime-connected fitness product and provides you and members of your household at one residential address (up to 20 user profiles) with full access to Alison Prime’s available classes, content, and features on one respective Alison Prime Product from each Alison Prime Product category (e.g., one Alison Prime All-Access Membership may be attached to a Guide at the same household, and access to all available classes, content, and features on the Alison Prime Guide and Alison Prime App for as long as the Alison Prime All-Access Membership remains active. Alison Prime All-Access Members will only have access to the features and content made available on respective Alison Prime Products that they are using.

Alison Prime Guide Membership. A Alison Prime “Guide Membership” provides you and members of your household at one residential address (up to 5 user profiles) with access to Alison Prime’s available classes, content, and features on the Alison Prime Guide, plus access to all available classes, content, and features on the Alison Prime App, for as long as the Alison Prime Guide Membership remains active. A Alison Prime Guide Membership does not provide access to any classes, content, and features on any Alison Prime Product other than the Alison Prime Guide.

Alison Prime Rental Membership. A Alison Prime “Rental Membership” is included as part of the cost of the rental of a Alison Prime and provides you and members of your household at one residential address (up to 20 user profiles) with access to Alison Prime’s available classes, content, and features on the Alison Prime Rental plus access to the Alison Prime Guide and all available classes, content, and features on the Alison Prime App, for as long as your Bike or Bike+ rental remains active. A Alison Prime Rental Membership may not be used on any other Alison Prime Product.

Alison Prime App Membership. A Alison Prime “App Membership” provides you (one user profile) with access to available classes, content, and features on the Alison Prime App. A Alison Prime App Membership does not provide you with access to classes, content, and features on Alison Prime Products or the Alison Prime Guide. 

Each of the Alison Prime Membership types is sold separately. As a Alison Prime Membership Holder, you may possess one or more Alison Prime Memberships. We may restrict the number of streams that can occur simultaneously under a single Alison Prime Membership or the maximum number of users per Alison Prime Membership. The Alison Prime Membership Holder is responsible for all activities under their Membership. For each Alison Prime Membership type, access to classes, content, and features for that Membership is contingent on and requires a Alison Prime Member to log into the Alison Prime Service using their Alison Prime account credentials.

Billing Cycles and Auto-Renewal. Any Alison Prime Membership cycle recurs on a monthly or annual basis, as applicable, until it is canceled in accordance with these Membership Terms. Billing occurs at the beginning of the Membership cycle and provides access for one month or one year after that, as applicable. By purchasing a Alison Prime Membership, you acknowledge that your Alison Prime Membership has recurring payment features and accept responsibility for all recurring payment obligations of your Alison Prime Membership by you or Alison Prime. Other Offers. Alison Prime may offer additional promotions or discounts related to Alison Prime Memberships from time to time. Please read the details of those offers carefully, as any additional terms presented during the signup process will form part of these Membership Terms. Unless specified in writing, all discount offers that require payment are non-refundable (including but not limited to annual Alison Prime subscriptions). Any trial or other promotion must be used within the specified time frame of the trial or promotion. You may be required to have a valid payment method on file to initiate a trial; in this case, if you do not cancel before your trial period ends, your account will be converted to a paid Alison Prime Membership and charged per these Membership Terms.

Committed Membership Periods. If you purchase and opt into an offer for a Alison Prime Membership that requires a committed Alison Prime Membership subscription period of longer than one month (“Committed Membership Period“), you agree to pay the fee specified for such Alison Prime Membership for the duration of your Committed Membership Period in accordance with the Termination or Cancellation of Subscription and Payment sections set forth below in these Membership Terms. The Committed Membership Period shall be considered the full billing cycle for your Alison Prime Membership for which you are liable for even if you pay the fee on a month-to-month basis.

Prepaid, Gift, and Promotional Activation Codes. You may be given the opportunity to prepay for a period of one or more months of your Alison Prime Membership, or your Alison Prime Membership may have been paid for with an Activation Code with a set prepaid period at the time of Alison Prime Membership activation. At the conclusion of a prepaid period, unless you cancel prior to renewal and to the extent permitted by applicable law, your Alison Prime Membership will automatically continue on a month-to-month basis at the then-existing non-promotional price for your Alison Prime Membership. A Alison Prime Member who activates a Alison Prime Membership with an Activation Code will be required to complete Account Registration (as provided below), provide all required information, including up-to-date billing information at the time of activation, and otherwise comply with the Matic Prime Terms of Service, including these Membership Terms. Failure to provide all required Account Registration information will prevent you from successfully activating your Membership or using your Activation Code. Activation Codes have no cash value, even if tied to a set prepaid Membership period. Activation Codes have no property value. Activation Codes cannot be purchased or sold, redeemed for cash or credit or any other monetary value or currency, or used to pay debts. Activation Codes may not be assigned, transferred, traded, or pledged to any third party by the recipient except as may be expressly authorized by Alison Prime. Activation Codes cannot be transferred by operation of law, such as by inheritance, in bankruptcy, or in connection with a divorce. Activation Codes that are sold, transferred, or assigned may be rescinded, voided, or confiscated at Alison Prime’s discretion. Activation Codes are available only to the designated recipient at the time of issuance of the Activation Code and only if the recipient completes Account Registration and otherwise consents to and complies with the Matic Prime Terms of Service, including these Membership Terms. Alison Prime will decide disputes as to the owner of the Activation Code in its sole and absolute discretion.

Account Registration

Account Registration. You can register by successfully completing a Alison Prime purchase, including with an Activation Code, or by creating an account on the Alison Prime Site, as further described in our Terms of Service. All information you provide must be accurate, including your name, address, credit, debit, or charge card numbers, expiration dates, and any other payment information. You are responsible for keeping such information up-to-date and must provide changes promptly to your account page. Alison Prime’s use of your information is governed by our Privacy Policy. YOU MUST PROMPTLY NOTIFY US OR OUR PAYMENT PROCESSORS IF YOUR PAYMENT METHOD IS CANCELED (E.G., FOR LOSS OR THEFT) OR IF YOU BECOME AWARE OF A POTENTIAL BREACH OF SECURITY, SUCH AS THE UNAUTHORIZED DISCLOSURE OR USE OF YOUR USERNAME OR PASSWORD.

Any individual who creates an account on the Alison Prime App but does not purchase a Alison Prime Membership and is not included under the account of a Alison Prime Membership Holder shall comply with Matic Prime’s Terms of Service as if they were a “Member” under such agreements and is subject to the Suspension/Termination by Alison Prime section below as if they were a Alison Prime “Member.”

Termination or Cancellation of Subscription

Cancellation of Alison Prime Membership. If you cancel your Alison Prime Membership, you may use your Alison Prime Membership until the end of the then-current period, and your Alison Prime Membership will not be renewed after that period expires. However, you will not be eligible for a prorated refund of any portion of the Alison Prime Membership fee paid for the then-current Alison Prime Membership period, subject to specific cancellation and refund rights listed below for certain Canadian residents. You will remain responsible for any outstanding fees for the remainder of the Committed Membership Period following any cancellation.

Suspension/Termination by Alison Prime. Alison Prime may immediately terminate or suspend your account and all or a portion of your Membership or your access to the Alison Prime App without notice if:

• your payment is overdue (provided that we will use reasonable efforts to notify you of the overdue payment before we terminate or suspend);
• you provide false or inaccurate information;
• you violate these Membership Terms, the Matic Prime Terms of Service or any other Alison Prime rules or agreements then in effect;
• you engage in conduct that is a violation of any applicable law or tariff (including, without limitation, copyright and intellectual property laws); or
• if you engage in conduct that is threatening, abusive, or harassing to Alison Prime employees, agents, or other Alison Prime users, including, for example, making threats to physically harm or damage property.

If Alison Prime determines, in its sole discretion, that your Alison Prime Membership is being accessed in a commercial setting or is for commercial use, Alison Prime reserves the right either (i) to terminate or suspend your Alison Prime Membership at any time by writing to you at the email address associated with your Alison Prime Membership, or (ii) to convert your Alison Prime Membership to a commercial subscription currently available to a Customer (as defined therein) using a Alison Prime Product subject to the Alison Prime Commercial Partner Standard Terms & Conditions of Purchase, which will be sent to you at the email address associated with your Membership. You understand and agree that conversion of a Alison Prime Membership to a commercial subscription may be subject to additional fees and requirements as provided to you by Alison Prime.

If we terminate or suspend your Alison Prime Membership or access to the Alison Prime App, your license to use any software or content provided in connection with the Alison Prime Membership is also terminated or suspended (as applicable). If your Alison Prime Membership or access to the Alison Prime App is terminated, Alison Prime has the right to immediately delete all data, files, and other information stored in or for your account without further notice. You must pay all charges up to and including the date of termination or suspension. In the case of a Committed Membership Period, you must pay all fees up to and including the last date of the Committed Membership Period. Should you wish to resume your Alison Prime Membership after any suspension, a restoration of service fee may apply. This fee includes all past-due unpaid charges and other fees.

To change or terminate your Alison Prime Membership, go to your Alison Prime Account Settings at or contact Alison Prime Member Support at +1(480) 210-4743.

Payment

Amount to be Charged. Alison Prime Membership Holders agree to pay the fee specified when they purchased their Alison Prime Membership (plus any applicable taxes and other charges). If the amount to be charged varies from the amount pre-authorized (other than due to the imposition of, or change in, applicable sales tax), Alison Prime Membership Holders have the right to receive, and we will provide, notice of the amount to be charged and the date of the charge before the scheduled date of the transaction, unless applicable law requires Alison Prime Membership Holders to consent to the change in price expressly. Any agreement you have with your payment provider governs your use of your specified payment method. You agree that we may accumulate charges incurred and submit them as one or more aggregate charges during or at the end of each billing cycle. Your failure to terminate and/or continued use of your Alison Prime Membership (including continued use of your Alison Prime Membership following the expiration of an Activation Code) reaffirms that we are authorized to charge you for that Alison Prime Membership. We may submit those charges for payment, and you will be responsible for such charges. This does not waive our right to seek payment directly from you.

Billing Authorization. You may be asked to provide a payment method (such as a credit, charge, or debit card number) that we accept, along with other payment information, to activate your Alison Prime Membership, including Alison Prime Memberships paid for with an Activation Code, along with other payment information. You represent and warrant that you have the legal right to use all payment method(s) you provide us. Your authorizations in this section also apply to our payment processors and other companies acting as billing agents for us. You hereby authorize us to charge your specified payment method on a monthly or annual basis, as applicable, in line with your Alison Prime Membership cycle or Committed Membership Period, in advance, for your Alison Prime Membership(s) and/or to place a hold on your payment method for any unpaid charges for your Alison Prime Membership(s). You authorize the issuer of your selected payment method to pay any amounts described herein without requiring a signed receipt. You agree that these Membership Terms shall be accepted as authorization to the issuer of the payment method to pay any amounts described herein without requiring a signed receipt from you. You authorize us to continue to attempt to charge and/or place holds for all sums described herein, or any portion thereof, to your payment method until such amounts are paid in full. You agree to provide updated payment information upon request, and at any time, the information you previously provided is no longer valid. You acknowledge and agree that neither Alison Prime nor any Alison Prime agent will have any liability whatsoever for any insufficient funds or other charges incurred by you due to attempts to charge and/or place holds on your specified payment method as contemplated by these Membership Terms. If you provide a debit card number instead of a credit card number, you authorize all charges described herein to be applied to such debit card unless and until you provide a credit card number.

Third-Party Payment Processors. You agree to pay us, through our payment processors , all charges at the prices then in effect for any purchase in accordance with the applicable payment terms presented to you at the time of purchase. You agree to make payment using the payment method you provide when you set up your account. We reserve the right to correct or instruct our payment processors to correct any errors or mistakes, even if payment has already been requested or received.

Bill Inquiries and Refunds. If you believe you have been billed in error for a Alison Prime Membership, please notify us within 60 days of the billing date by contacting Member Support at +1(480) 210-4743 or emailing [email protected]. Alison Prime will not issue refunds or credits after the expiration of this 60-day period, except where required by applicable law.

STATUTORY CANCELLATION RIGHTS (CERTAIN CANADIAN RESIDENTS ONLY)

British Columbia

You may cancel your Alison Prime Membership 10 days after you initially subscribe for any reason by sending Alison Prime a notice of cancellation to [email protected].

Ontario

Your Rights under the Consumer Protection Act 2002 You may cancel this agreement at any time during the period that ends ten (10) days after the later of the day you receive a written copy of the agreement and the day all the services are available. You do not need to give the supplier a reason for canceling during this 10-day period. In addition, there are grounds that allow you to cancel this agreement. You may also have other rights, duties, and remedies at law. For more information, you may contact the Ministry of Consumer and Business Services. To cancel this agreement, you must give notice of cancellation to the supplier, at the address set out in the agreement, by any means that allows you to prove the date on which you gave notice. If no address is set out in the agreement, use any address of the supplier on record with the Government of Ontario or the Government of Canada or is known by you. If you cancel this agreement, the supplier has fifteen (15) days to refund any payment you made and return all goods delivered under a trade-in arrangement (or refund an amount equal to the trade-in allowance).

Saskatchewan

Your Rights under The Consumer Protection and Business Practices Act You may cancel this contract at any time during the period that ends seven (7) days after the later of the day you receive a written copy of the contract and the day all the services are available (in calculating the 7 days, count only days on which the supplier is open for business). You do not need to give Alison Prime a reason for canceling during this period. In addition, other grounds allow you to cancel this contract. You may also have other rights, duties, and remedies at law. For more information, contact the Consumer Protection Division, Financial and Consumer Affairs Authority of Saskatchewan. To cancel this contract, you must notify Alison Prime, Inc. 1720 Main St, Miles City, Montana 59301 USA, by personal service, by registered mail, or by any other means set out in the contract. If you cancel this contract, the supplier has fifteen (15) days to refund any payment you have made.

Alison Prime, Inc. 1720 Main St, Miles City, Montana 59301 USA